Privacy Policy

Introduction

Welcome to https://collision-repair-benchmarking.dentrepair-talk.com (hereafter referred to as “Collision Repair Benchmarking” or “we,” “us,” or “our”). We are committed to protecting the privacy and data security of our users, especially in an era where digital interactions are becoming increasingly prevalent. This Privacy Policy details how we handle personal information, ensuring transparency and compliance with global data protection regulations.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://collision-repair-benchmarking.dentrepair-talk.com.
Any applications, software, or services offered through our platform.
Interactions on our websites linked to this Privacy Policy.
Communications initiated by us, including newsletters, emails, phone calls, and text messages (SMS).

Please note that this policy does not extend to third-party platforms, tools, or services accessed via links on our site. These entities have their own privacy policies, which govern the collection and use of your data when using these external resources.

Processing Activities

Our Privacy Policy guides how we interact with users in various scenarios:

Account Users: If you create an account on our platform, we will collect and store account information, including user names, passwords, and profile details.
Payment and Financial Information: We securely process payment details when you make transactions through our services. This includes credit card numbers, billing addresses, and financial data required for fraud prevention.
Purchase Data: Details about products or services purchased from us, such as quantities, prices, and order dates, are recorded.
Device Identifiers: We may collect unique identifiers from your mobile device to enhance user experience and personalize content.
Location Data: With your consent, we can access location information to provide relevant local services.
Feedback and Reviews: When you share feedback or write reviews, we collect this information to improve our offerings.
Social Media Integration: If you connect your social media accounts, we may access public posts and profile information for specific purposes.
Product Interactions: Data about the products you view, search for, or interact with is tracked to personalize recommendations.

Personal Data Collection

We collect several types of personal data, which can be categorized as follows:

Account Information: This includes usernames, email addresses, and passwords used to access our services.
Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing address information for processing transactions securely.
Financial Records: Banking account details (if provided) for direct deposits or payment purposes.
Purchase History: A record of products or services purchased, including quantities, prices, and order dates.
Mobile Device IDs: Unique identifiers such as IP addresses, device tokens, or advertising IDs to recognize and deliver personalized content.
Location Data: GPS coordinates or address information (with user consent) for location-based services.
Feedback and Comments: Text or media submissions provided by users to help us improve our platform.
Social Media Information: Publicly available data from social media platforms when users choose to connect their accounts.
Product Interaction Data: Details about product views, searches, clicks, and purchases for personalized recommendations.

We obtain this data through direct user input, interactions with our platform, and automated tracking technologies. Additionally, we may receive personal information from third-party service providers who assist us in delivering services or conducting analytics.

Cookies and Tracking Technologies

Collision Repair Benchmarking uses cookies and similar tracking technologies to enhance your experience on our site:

Strictly Necessary Cookies: These are essential for navigation and ensure basic functionalities of the website. They cannot be blocked without impacting normal functionality.
Preference Cookies: Used to remember user preferences, such as language settings or display options. Blocking these may affect how the site appears.
Analytics Cookies: These track user behavior on our site, enabling us to provide a better experience and understand user trends. Most analytics cookies can be managed through browser settings.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. The specific retention periods vary based on the type of data:

Financial and transaction data is typically stored for 7 years due to legal and accounting obligations.
Account information may be kept for as long as necessary to maintain your account, even after it becomes inactive.
Location and device data is usually deleted shortly after processing, unless explicitly retained for specific purposes.
Once the purpose for which personal data was collected has been fulfilled, we securely delete or anonymize the data from our systems.

Security Measures

Collision Repair Benchmarking employs robust security measures to protect your personal data:

Data Encryption: We use encryption protocols to secure data during transmission and storage. This ensures that sensitive information remains confidential.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards to process transactions and handle specific tasks on our behalf.
Access Controls: Our systems implement role-based access controls, ensuring that only authorized personnel can access sensitive data.
Regular Security Audits: Periodic security reviews help us identify and mitigate potential vulnerabilities in our system.

Children’s Privacy

Collision Repair Benchmarking does not intentionally collect personal information from children under 18 years of age. Our services are designed for a general audience, and we encourage parents to supervise their children’s online activities.

Your Rights

Depending on your location, you have certain rights concerning your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: Correcting inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): Deleting your personal data from our systems, subject to legal and operational constraints.
Restriction: Limiting the use of your personal data under certain circumstances.
Portability: Obtaining a copy of your data in a structured format for use with another service provider.
Objection: Objecting to the processing of your data, including direct marketing purposes.
Non-Discrimination: The right to be free from discriminatory practices based on personal data exercises.
Complaints and Appeals: Filing complaints with data protection authorities and appealing internal decisions regarding your data.

To exercise these rights or for any data-related queries, please contact our privacy team using the details provided below.

Changes to Privacy Policy

Collision Repair Benchmarking reserves the right to update this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website. We encourage users to review this policy periodically to stay informed about how we protect their personal information.

Contact Information

For any privacy-related inquiries, feedback, or requests:

Email: [email protected]

Mailing Address: [Provide physical address]

We are dedicated to addressing your concerns and ensuring a transparent and secure data handling process.